What if Internet access on your mobile phone for one month cost you HK$ 14,000, or about US$ 1,800? The following story occurred in Hong Kong, but this is a problem common over much of the planet. As recently reported by the South China Morning Post (SCMP):

Mobile-phone users are facing big bills for internet services they thought were free, the consumer watchdog [Hong Kong Consumer Council] warned yesterday. One customer ran up a HK$14,000 bill in a month.

…

The complainant hit with a HK$14,000 bill told the watchdog he thought he was using free Wi-fi services to access the internet.

However, he claims his service provider connected him to the Net through its fee-paying service without warning him first.

“Charges for Web surfing catch out phone users”

South China Morning Post, June 17, 2008

Mobile networks face an important self-imposed obstacle: metered data service charges that are unclear, unrealistic, and often rather opaque to the consumer. While most companies now understand that promoting third generation mobile services requires clear and friendly flat rates, some operators still extract value from their customers the hard way, by selling them voice service plans with Internet access charged extra by the *byte. This is supposed to be the Internet age; regardless of whether the user in question understood he was on Wi-Fi or 3G or 2.5G, a 14,000 dollar bill is exorbitant from any point of view.

This is not a new occurrence. In the April 1, 2003 issue of the SCMP [unfortunately, the SCMP does not support direct linking to articles and requires a subscription] Neil Taylor reported on much the same topic:

… operators know that if their customers were to actually use data services to their fullest capacity, they might suddenly notice what over-priced luxuries these things are.

Last week, I spent three days with Sony Ericsson’s P800 smartphone….

And after three days of happy surfing, I received my phone bill.

If that HK$400 [US$ 51.41] GPRS charge had been for a month’s downloads, I might have been irritated. But I was appalled at what I was charged for three days of sporadic surfing.

By any measure, GPRS charges are extortionate. They are also confusing. Just as we saw with voice and Internet services, the operators appear to have conspired to make their charges as hard to compare as possible.

“Guinea-pig users losers with punishing GPRS charges”

South China Morning Post, April 1, 2003

Neil Taylor was writing about GPRS, the forerunner of 3G, but the business model sounds depressingly similar. Where is the incentive to get a 3G handset and subscription, one may ask? In the July 2005 issue of Receiver Magazine, Outblaze founder and CEO Yat Siu spelled out his view:

The 3G incentive
Serious mass usage of 3G applications will occur when service fees become fixed and subscriptions become attractive and affordable for most users. In Japan, for example, 3G brought about the development of a vibrant and active content download culture that emerged following attractive consumer pricing of 3G bandwidth. Some telecoms may resist the idea, but ultimately they should pay heed to the lesson learned from broadband: charging a service on a usage basis discourages subscription, and will generally limit utilization to early adopters and technophiles.

Many operators who rolled out 3G services erred in setting exorbitant pricing, thus discouraging regular consumers from utilizing expensive 3G bandwidth services. 3G downloads of products such as video streaming, applications, or large emails are fairly substantial and therefore incur a greater cost on a pay-per-use bandwidth model; clearly, this is discouraging to potential customers.

Yat Siu, in Receiver Magazine, July 2005

There is the argument that 3G network operators were fleeced by their governments, but regardless of who bears responsibility for high 3G prices, several operators used confusing metered pricing to transfer the high 3G entry costs to their customers. And that’s not the only way in which the consumer loses: the high and often confusing costs of 3G services keep adoption rates low and indirectly hamper 3G technology. Until the majority of operators offer attractive flat rate data usage plans as well as “common sense” plans that prevent gigantic Internet access charges, consumers in most of the world will continue to be confused and outraged at the end of the month. That is, if they make use of data services in the first place, which is something many people avoid.

This brings us to Wi-Fi: it’s cheap, available across a growing multitude of devices, supported by just about all operating systems, and growing fast. Consider FON, a network of hundreds of thousands of members around the world who share their bandwidth with other FON members. In Hong Kong FON coverage is getting quite good, and you’ll find a free FON signal at Starbucks, McDonald’s, and major shopping malls just to name a few. FON has even been reviewed by the government of Hong Kong.

Outblaze operates FON in Hong Kong and we might have a slight bias, but there are local alternatives in most cities. Although FON is a global service, in Hong Kong Y5Zone is fairly prevalent and well organized, with over 800 hotspots. PCCW also offers Wi-Fi around the city.

Service plans with hidden or secret rates simply cannot compete with affordable flat rates. We’ve seen the shift from metered to flat charges in traditional telephony, television, and fixed line Internet access; isn’t it time the latest generation mobile network operators modernized all their fee structures to match their handset line-ups? You too can help discourage those network operators who maintain confusing charges: just have your mobile device connect via Wi-Fi when you need the Internet, and avoid data service charges entirely. In a city like Hong Kong Wi-Fi is available at most locations, so you’ll avoid astronomical bills while sending an important message to your provider.

The 2007 Hong Kong ICT Awards ceremony and gala was a lavish affair held at the Hong Kong Convention and Exhibition Centre last night, January 21st, 2008. Outblaze competed in the Best Business (Product) stream, and took home the Gold Award with our white label social video service, OutblazeVideo. It was a pretty positive start to the new year. As you may remember, just last November OutblazeVideo won the APICTA award for the Tools and Infrastructure category, so it’s almost time for us to buy a new display cabinet.

The Hong Kong ICT Awards were established in 2006 as a collaborative effort among industry support organizations, ICT professional bodies, academia and the Government to establish a large scale and internationally recognized brand of ICT awards for Hong Kong. By the way, congratulations to our affiliates Dream Cortex and Sanrio Digital, who took home a Merit Award in the Digital Entertainment award category (read the press release on their web site).

You can peruse the Outblaze entry to learn more about OutblazeVideo, or browse through the other winners of Best Business awards. The winners for Best Business not only show the tremendous breadth of Hong Kong expertise and potential, but also indicate a few of the things Hong Kongers are passionate about. OutblazeVideo needs no explanation since Hong Kong has always been crazy about movies - especially free ones.

Not to be missed is Team and Concepts Limited, who won a Gold for EditGrid, their fantastic online spreadsheet. This clearly suggests that Hong Kong people put great value on efficiency and organization, and we all know that is the case. (more…)

Social media presents a rather attractive business proposition: provide your users with social services and let them generate content, traffic, and exposure for you. Last week (November 26-30) in Singapore I was restating this case in Outblaze’s bid for the Asia Pacific Information & Communication Technology Alliance Awards, one of the best and most comprehensive technology award schemes in the region and known more briefly as the APICTA Awards (see this site for more information). Our entry in the competition was OutblazeVideo, a white label hosted social video platform for portals and media companies.

To make a long story short - this event lasted most of the week - Outblaze won the APICTA Award in the category Tools & Infrastructure Application. I was there solo, and between all the cocktail receptions, networking events, exhibits, presentations, judging sessions and the excitement of victory I completely forgot to take photographs. I do have a picture of me with the award kindly sent in by Janice AuYeung and Karman Li of the Hong Kong Computer society (Janice and Karman, also in the picture, did a great job coordinating the Hong Kong delegation activities):

APICTA is a network of 16 Asian and Australasian countries and economies whose common goal is to increase awareness of information & communication technologies, stimulate ICT innovation and creativity, promote economic and trade relations, facilitate technology transfer, etc. Their yearly awards are among the most coveted by all manner of IT firms in the Eastern hemisphere.

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On November 24 I attended the Creative Commons Workshop organized by University of Hong Kong’s Centre for Development and Resources for Students (CEDAR). The workshop provided a wealth of information on the increasingly popular Creative Commons licenses, which allow for sharing of work without the fears and concerns of infringing on copyright. You can see a Creative Commons license on our blog, just glance to the right and look down.

This event was highly informative and I hope Creative Commons becomes the preferred system for the participatory Web community. CC strikes a balance between copyright and public domain, it is a license that helps to preserve copyright on your work while also inviting certain uses of that work - something that is much more difficult to do with a traditional copyright. CC is ideal for the blogosphere and beyond. I am thus very happy to provide the following videos and podcasts for those who were not able to attend the event. (more…)

Yet one more interview from my visit to the 3rd Chinese Blogger Conference in Beijing November 3-4, 2007. BlogBus launched in late 2002 and was one of the first blog service providers (BSP) in China. BlogBus offers free blog hosting and charges premium service fees of less than $15 a year. According to the Baidu Blog Development Report China has 52,300,000 blogs and 1460 BSPs. BlogBus is one of the top 20 BSPs in China. The interesting thing is that the company is only a couple dozen people, but competes against organizations with hundreds of employees.
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It’s time for another Chinese Blogger Conference update. I met Ms Ying Xue in Beijing at the 3rd Chinese Blogger conference. Tangos Chan (see his interview) introduced us and told me that I absolutely must interview her.

Ying Xue is an investment analyst who provides research and analysis to overseas Venture Capital firms. She is one of the volunteers behind CnBloggerCon, and since she speaks fluent English Isaac Mao (see his interview) asked her to provide simultaneous interpretation for the foreign media who didn’t speak Mandarin.

Hong Kong has had more and more IT startups these past few years, but obviously compared with China the scale is completely different. China has a very highly active and diverse community of IT startups (see “China Web2.0 Review” by Tangos Chan), and because of the huge market size (and other factors), they obtain VC funding much more easily than Hong Kong’s IT startups. So I was really interested to know what Ying Xue thinks of the situation.

Ying said she is not representing her company, but just sharing her own personal thoughts with us - thanks Ying!

cnbloggercon, outblaze, cbc2007

It’s a marketing term.

That was the reply of Outblaze founder and CEO Yat Siu when asked what he thought of “Web 2.0″, a term that is over-used, over-hyped, and often associated with obscure companies. The idea behind Web 2.0 - interlinked platforms, social software, and online services that encourage user contribution - is one of the most powerful, promising, and appealing aspects of the evolving Internet, but surely we must retain some perspective. Let us not forget the late ’90s bubble heyday of the prefix “e-”.

Yat was being interviewed at the sixth Web Wednesday, held at Lotus on Pottinger Street in Hong Kong on Wednesday November 7, 2007, for an audience of 130 or so hailing from diverse technology and marketing backgrounds.

The podcast of the interview will be available shortly on the Web Wednesday web site. We’ll update with a direct link as soon as possible.

More material from the 3rd Chinese Blogger Conference that I attended last week-end! Today we have Tangos Chan, I know him from his Chinese blog 未完成 - Incomplete, and first met him at the 1st Chinese Blogger Conference, in Shanghai.

Tangos also has an English blog called China Web 2.0 Review, which tracks web 2.0 development, and reviews and profiles web2.0 applications, businesses and services in China. He wants foreigners to pay more attention to new IT start ups, and not just at the famous portal sites.

Besides English (as you see in the interview) and Mandarin, Tangos also speak Cantonese which made me feel more at home. He took good care of me at the Blogger Conference, helping me to find more people to interview. Tangos, thank you very much!

Next up we have Jeremy Goldkorn, founder and editor of Danwei.org, a hugely popular site that covers Chinese media, marketing, advertising and urban life. Jeremy has been in Beijing for 12 years, and speaks fluent Mandarin. He just wrote a blog post called ” Chinese Blogger Conference 2007 - some thoughts. Here is the video interview with Jeremy Goldkorn:

cnbloggercon, outblaze, cbc2007, denwei

From the wikipedia entry:

Isaac Mao is one of the pioneers of blogs in the People’s Republic of China. He is co-founder of CNBlog.org and a researcher in social learning…
As one of the earliest bloggers in the Chinese community, Isaac is not only co-founder of CNBlog.org which is the earliest evangelizing site in China on grassroots publishing, but also the co-organizer of Chinese Blogger Conference (2005 in Shanghai, 2006 in Hangzhou).

Isaac Mao is the co-organizer of the 3rd Chinese Blogger Conference in Beijing that I attended this past week-end on November 3-4. I was lucky enough to be able to do a video interview of him.

I have known Isaac Mao for over 3 years. When I started blogging, I found CNBlog.org and meet a lot of Chinese bloggers there, including Isaac, and I began to learn more about China’s issues through blogging, in addition to newspapers and magazines and similar media.

In the interview Isaac introduces the concept of CnBloggerCon; this is a good chance to understand why Isaac and other volunteers worked so hard to form and maintain the conference the last 3 years. I admire them very much for it.

Note: people referred tongue-in-cheek to Isaac Mao, as “Chairman Mao.” (via Rebecca McKinnon), so I named this post “The interview with Chairman Mao”.

cnbloggercon, outblaze, isaac mao

Outblaze is proud to be a major sponsor of the 3rd annual Chinese Blogger Conference, which was held in Beijing on November 3-4 2007.

Fon Hong Kong and Outblaze’s new service Blogarate are major sponsors.

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You may remember Forrester Research senior analyst Jeremiah Owyang’s visit to Hong Kong last month and particularly his photographs and commentaries on the ultra spicy Szechuan dinner he enjoyed his first night here. At the time Jeremiah interviewed Outblaze CEO Yat Siu on the state of the Web industry in Hong Kong and the video is now available - go to Jeremiah’s video post to watch it (or click the screenshot below).

Jeremiah is clearly a fan of the Cyberport, the high-tech facility where Outblaze has its headquarters. Take a look at his write-up and photographs.

FON is a fascinating concept in this age of Web 2.0. We’ve all heard reams about user-generated Web content: Wikipedia, YouTube, and many others have become household names. FON goes a step farther and brings us a global user-generated WiFi network, and what’s more it does so free of charge. Or, rather, for USD 39.99, the price of a small proprietary WiFi router called La Fonera that grants you entry to the world’s largest (and free!) WiFi community.

Now the Net is abuzz with the news: FON has joined forces with BT to make FON accessible to over 3 million of BT’s Total Broadband customers, creating a potentially unrivalled WiFi community. (more…)

On the evening of September 18, 2007, bloggers and members of the Web community in Hong Kong gathered for drinks at one of Hong Kong’s most exclusive establishments, the Prive’ lounge on Wyndham street, in the city’s hottest entertainment district. The event was kickstarted by Angus Lau and Jeremiah Owyang, and sponsored and hosted (and ultimately organized) by Outblaze. The turnout was good: over 80 people signed up at the wiki event page and around 70 showed up. For nearly three hours industry people and enthusiasts mingled, drank, ate, and made merry.

Jeremiah, whom I met at the event for the first time, turned out to be a pleasant and insightful fellow who genuinely cares about social media communities everywhere - traits that will no doubt serve him well in his new role at Forrester Research as social computing senior analyst. He blogged the event and took numerous photos, so have a look at his post.

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